Privacy Policy

At Wildernest we endeavour to provide our guests with outstanding services and experiences in our Resort. We value your custom and your faith in us in delivering your expectations.

We request you read this policy document carefully before sharing personal information with us. By visiting our websites, we will assume, you are accepting the practices described in this policy document.

This policy document may be modified from time to time and you are requested to check our website frequently to see recent changes.

This policy document covers the following areas relating to the privacy of information provided by you:

  1. Personal information collected by Wildernest from its guests
  2. How does Wildernest use the personal information collected from its guests
  3. Non-personal information collected by Wildernest
  4. Links to websites of third-party marketers
  5. Wildernest’s policy regarding the protection of its guests’ personal information
  6. How long does Wildernest retain your personal information
  7. Should you want to opt-out
  8. Dos & Don’t to ensure your security
  9. Get in touch for any clarifications

Personal information collected by Wildernest from its guests:

At various touch points with our guests, we may collect the following personal information:

  • Your name and contact information, date of birth, spouse’s name & anniversary date
  • How you prefer to be addressed in communication from Wildernest
  • Preferred modes of communication
  • Your job designation and business address
  • Credit card details, including the three-digit code that appears on the back of your credit card
  • Your dates of arrival and departure from our hotels/restaurants/other outlets
  • Your preferences when you stay or dine at Wildernest
  • Your transaction history at Wildernest
  • Offers you have availed of from third-party marketers in response to communication from Wildernest

We may also record details on guests who have stayed or dined with you at Wildernest, including their names and contact details.

Besides the above, we may also collect the following:

  1. When you fill out a form (online or hard copy), stating your preferences when you stay or dine at Wildernest. Such information may include details relating to health matters.
  2. If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
  3. When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine at Wildernest.

How does Wildernest use the personal information collected from its guests:

We use your personal information to provide you with the services you request from Wildernest, to help you make room reservations, to provide you with information about conferences and events at Wildernest, to send you promotional material on Wildernest services by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at Wildernest.

Information collected regarding your preferences when you stay or dine at Wildernest will be disseminated across the Swapnagandha Group of Hotels to ensure that you enjoy the level of service you expect of us.

Non-personal or anonymous information collected by Wildernest:

Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites www.wildernest-goa.com or third parties with whom Wildernest has contracted to provide services, non-personal information, like, a list of website pages visited by you, could be collected. Technology like cookies could be used to help you deliver content per your preference, and to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.

From time to time, we may allow third-party advertisers to advertise on our websites. These third-party advertisers may use technologies like cookies, and pixel tags to track which ads your browser has seen and which site pages you may have visited. Wildernest has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

Links to websites of third-party marketers:

If at some point in the future, our websites contain links to third-party websites, please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third-party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that you visit before submitting personal information.

Wildernest’s policy regarding the protection of its guests’ personal information:

Wildernest will take the necessary measures to:

  1. Protect your personal information collected against unauthorized access, disclosure, alteration or destruction.
  2. Keep your personal up-to-date, and consistent with applicable law.
  3. When you transact online, we seek to protect the personal information that you provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
    Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.

How long does Wildernest retain your personal information:

Wildernest will retain your personal information for the period necessary to fulfil the purposes outlined in this policy document unless a longer retention period is required or permitted/mandated by applicable law.

Should you want to opt-out:

  1. If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to receive such marketing materials from us, you may let us know at any time. Please send an email to unsubscribe@www.wildernest-goa.com.
  2. We will update your preferences as soon as reasonably practical. However, do note, if you opt out of Wildernest emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.

Dos & Don’t to ensure your security:

  1. For your own privacy, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
  2. We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.


Get in touch for any clarifications:

If you have any questions about this policy, please get in touch with us at sudhir@swapnagandha.com